Q: I just placed an order. How long before it will be shipped?
Generally speaking, if you order in the morning, we can ship your package later that day. If you order in the afternoon or evening, we won't be able to ship until the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible.
If your order is being billed and shipped to different addresses, we'll need 1-2 business days for processing before the order can be shipped. Please keep this in mind when selecting your delivery time frame.
We do not ship or deliver packages on Saturday and Sunday. Weekend orders including Friday afternoon and evening will be processed on Monday.
Q: I already placed an order, can I change something?
A: We ship all orders as quickly as possible, so we are not always able to make changes to an order after it is placed. However, you are welcome to email us firstname.lastname@example.org, and if we are able to assist you we will certainly do so.
Q: How do I cancel my order?
We ship all orders as quickly as possible, so we are not always able to make changes to an order after it is placed. However, you are welcome to email us email@example.com, and if we are able to assist you we will certainly do so.
Q: Which payment options do you accept?
A: We accept credit cards, debit cards, money orders and PayPal.
Q: Which credit cards and debit cards can I use?
A: We accept the following credit cards: Visa, MasterCard, American Express, and Discover. Debit cards are also accepted as long as they have a Visa or MasterCard logo.
Q: Do you accept checks?
A: We're sorry, but we do not accept personal checks.
Q: What is PayPal? A: PayPal is a free service which allows you to send money as easily as sending an email. If you'd like to learn more about PayPal, or sign up for an account, please visit www.PayPal.com to get started. Or, if you already have a PayPal account, you're ready to place an order using our online checkout.